If you are in IT related business or a professional, you should be aware of ITIL. In fact, ITIL refers to the framework for delivering the best practices for the deliverance of IT services. If you are into IT Service Management, you can opt for the ITIL certification for effective customer relations, and the establishment of cost-effective practices. If you are indeed looking to implement the best IT environment for your concern, you need to get certified for ITIL. How would you be able to do that? What’s the current ITIL current version? Let us check it out in the following paragraphs.
What is ITIL? What’s the ITIL Current Version?
ITIL stands for Information Technology Infrastructure Library. It is a library of volumes that are used to describe a framework of the best practices for delivery of IT services. The service is currently on Version 3. It right now focusses on integration between IT and business. The certification is recognized all through the world and has been one of the key certifications in the IT sector.
ITIL was developed by British government’s Central Computer and Telecommunications Agency, and it initially consisted of over 30 different books. The books consist of the best practices for the use in information technology for business. These practices are accumulated over the years from multiple sources. This also includes the best methods employed by the vendors. In essence, it is focussed on improving our business.
Why Does ITIL Matter So Much?
If you are an IT professional, you need to have enough knowledge of the best practices of any IT Service management. In fact, the credibility of the ITIL certification has increased over the past few years, and it should be quite essential to opt for the certification if you want to improve your biodata on the IT Service Management front.
The ITIL framework and practices should help you improve your IT operations. It would be your best option to improve the quality of your IT services and thereby reducing your costs. Most of the businesses around the worldview ITIL certification as the best means of skill transfers across the organizations.
ITIL – The Essence of It
ITIL is in its Version 3 as of now. It offers you five different certification levels –
- ITIL Foundation (Take Course) (Sample Questions)
- ITIL Intermediate Level
- ITIL Managing Across the Lifecycle (Online Learning)
- ITIL Expert Level
- ITIL Master Qualification
For a common purpose, the ITIL Foundation certification should be enough. In fact, it is the first certification that would give you access to other certification courses. A foundation level course needs you to have a minimum of 16 to 25 hours of training from an accredited institution.
After the completion of the training, you are ready to take the examination. What does the test constitute? We will check it out.
In the current edition, the test consists of 40 questions. All the questions in here are of multiple choice type. You need to answer these questions in 60 minutes. In case, the question paper is not in your native language; you are permitted to use a dictionary and be allowed to complete the exam in 75 minutes. The pass percentage required for the examination is 65%.
If you are looking for ITIL Expert level, all the credits from the previous levels would be accumulated for arriving at the final results. The Master Level, which is the ultimate in ITIL certification would be achieved through five years of on the job experience in higher managerial levels.
The examination format would be
- Multichoice examination questions
- Total of 40 questions
- 26 marks are required to pass (out of 40 available) – 65%
- 60 minutes duration (English)
- Closed book
How can ITIL Certification Improve Your Performance?
ITIL offers you the systematic approach to manage your IT Service provision. There are several benefits associated with ITIL certification. Some of them can be summed up as –
- Your IT costs would be reduced.
- The business would witness improved productivity.
- An enhanced level of using the skills and experience.
- Application of standards and guidelines for improved efficiency of your organization.
- Use of best practice standards would ensure that the IT services you offer would be improved.
- The professional approach would ensure that you can ensure improved customer satisfaction.
- Establishment of cost-effective measures would help your organization grow ahead.
How To Get Certified for ITIL?
Prescribed hours of training for the foundation course are 16 to 25 hours. You need to take a training from accredited institutions. Simplilearn and Peoplecertare a couple of examples for the best options you can opt for.
ITIL has five volumes of study material that offers you specific IT practices. You may need to go through the study guides if you consider these volumes, ‘a hard nut to crack‘. You can go through the online resources and course material. The official ITIL publications can be a little expensive; you can opt for less costly books from other sources. However, take care to check the quality of the resources.
Before opting for an ITIL Training, the best practice would be to go for one or two months of personal training. What we mean by that is check out the YouTube videos, self-tests, mock tests, and other tests. You can go through the mock trials and find for yourself whether you would be able to clear the exam or not. You can check if you need to go through the training or apply for the exam directly.
We think that the best option would be to go with a best ITIL training institute you can trust. This will ensure that you would be able to pass the exam with flying colors. Even though you may be working in an IT industry and have been following the best practices yourself, it may not be easy to crack the examination without the proper preparation. Getting adequate training should be the ideal option to understand the best of the practices and the concepts. Ensure that you are taking help from the quality study material and online resources. While you opt for the training from the accredited ITIL training institutes, you may choose either online or classroom-based training, depending upon your convenience.
In any case, it would be highly advisable to opt for the training for a better prospect of cracking the examination.
Please note that from January 2018 onwards – PeopleCert is the only authorized entity to take the examination.
How Much Would It Cost?
Well, there are a host of separate sections you would need to go through. The costs involved in taking a useful certification would depend upon the exact ways you would follow. If you are opting for training, the fees you would spend on training would depend upon the training institute you have chosen for. You can either go with the traditional training or online training options.
The exam fee would be dependent on the country that you are planning to take the examination in. Some trainees commit the mistake of opting for taking up the exam in a country that has lower fees and then taking the exam in your home country. Kindly note that it would not be allowed.
Ideally, as per the information available right now, the exam fees are as follows –
|Nation||ITIL Certification fees|
|United States||USD 315|
|The United Kingdom||£269|
Please note that the list of above indicates the exam fees at the time of the time of compiling this post. Check the exact exam fee at the time of taking the exam. We would assume that there would not be much of a difference though.
Ideally, there should be no chance of getting failed in the ITIL Foundation certification. If you fail, you can apply for revaluation on payment of prescribed fee. The fee would ideally be $ 100 to 150. The cost will be refundable if the revaluation result is in your favor.
If you are re-applying for the examination, you can do so by opting for a new exam voucher.
Before We Conclude
ITIL includes a vast set of guidelines. Preparing for the foundation examination would require you to go through the training material for your better chance of clearing the exam. However, if you are involved in your IT profession for a considerable time so far, we would typically expect you to be familiar with the concept already. As you might have understood as of now, ITIL is a set of guidelines, how-tos and best practices for its framework. If you have been already following those guidelines in your IT organization, you will indeed need not much of training.
Nothing can compensate the hard work you put into studying and preparing hard for the test. Ensure that you have gone through the study material in complete detail so that there are no chances of failing it.Disclaimer: The Questions and Answers provided on https://www.gigxp.com are for general information purposes only. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.